Free resource
The Family-Friendly Restaurant Kit 2026
An operational kit to turn your venue into a family-friendly restaurant — and families into your most loyal segment. It opens with the business case (why families are the most repeat-driven guest and the one most able to fill your dead hours) and gives you ready tools across five pillars: a template to build the kids' menu (with the 4 golden rules on portions and price), the welcome checklist, 20+ floor scripts for the greeting, meltdowns, allergies and protecting the other tables, the logistics checklist (high chairs, changing table, entertainment, safety), what to capture at booking, and a 'How family-friendly are you?' scorecard to print and re-run every quarter. 12 pages, zero theory. Free.
5
pillars to tick, from the kitchen to the booking
20+
ready floor scripts: welcome, meltdowns, allergies, other tables
0
margin for error when it comes to kids' allergies
What's inside
- The business case in 1 page: why families are the most loyal, profitable guest
- A ready-to-fill kids' menu template, with the 4 golden rules on portions, price and pantry
- A welcome checklist across the 5 pillars: offer, service, hard moments
- Floor scripts for the welcome: greeting the child by name and starting with the little ones
- Meltdown scripts: what staff say, how to protect the parent's dignity
- Allergy scripts: the table procedure with zero margin for error
- Scripts for the other tables: protecting those seeking calm without siding against the family
- Logistics checklist: high chairs, changing table, entertainment kit, tableware, safety
- What to capture at booking: children's ages, high chairs, allergies, occasion
- The 'How family-friendly are you?' scorecard to print and re-run every quarter
- The mistakes that drive families away (and how to avoid them)
Who it's for
- Owners and managers of trattorias, pizzerias and neighbourhood restaurants that work with families
- Restaurants that want to capture Sunday lunch and fill the weekday dead hours
- Maître d's and floor managers who want to give the team a shared method for welcoming children
- Venues deciding whether to position as family-friendly or child-free
- Anyone who wants to turn families into their most loyal segment
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